FAQ
Frequently Asked Questions
What happens if a light goes out?
Trimlight comes with a lifetime product warranty. Simply reach out and request to have the light replaced via the Repair Order Request. You may or may not be charged a labor fee depending on your location and the length of time since your original install, but the faulty product will be covered under warranty.
If one light goes out, do they all go out?
The answer is sometimes. If the glitch or fault occurs within the RGB components then it will only affect that single light diode. The light may turn a different color or shut off completely. If the glitch or fault occurs within the data wire of the affected light, it may affect all the lights after it in line (often times turning all of the lights blue no matter what color they are set to). Either way it is a quick and simple repair, reach out and complete a Repair Order Request and we will swap out the affected light which will correct any issue.
How long does Trimlight last?
Trimlight comes with a Lifetime Product Warranty. The lifetime of Trimlight depends on how often it is being used. On average Trimlight will last between 20-30 years (assuming it is only used during nighttime hours). If Trimlight is constantly left on day and night, it will significantly reduce the lifetime of the lights. Remember, the Trimlight Edge Controller application for ios and Android allows the user to program, schedule, and set their lights to a timer.
Can I program Trimlight from a computer?
Trimlight is an app driven technology which is why it will not work with PCs. Trimlight is designed to work with any iphone or android device. The app will also work with most Mac computer systems since they are also app driven. Please reach out to us if this is an obstacle impacting your ability to access Trimlight at your home or business.
If I move, can I have the Trimlight system moved to my new home?
Unfortunately you cannot have your existing Trimlight system removed and used again on another home. Trimlight is designed to be a permanent fixture on the home and the channel is specifically ordered to match the color, style and footage of your existing home so it would not meet the criteria to be utilized on another structure. Be sure to list your Trimlight system as a valuable home upgrade on your home listing, though, as it adds customization and architectural beauty to the roofline.
What type of white lighting does Trimlight have?
With RGB lights pure white is using a combination of red, green and blue to create the color. Therefore, the pure white setting may appear to have a blue hue, some people see the hue and some do not. We recommend looking at pure white from the sidewalk or street before trying to adjust the setting. If you still want to take the blue out, you can go into the custom color setting, type in 255 in each box below the corresponding R-G-B. From there, slowly decrease the number in the blue category until you see a white light you like. You can also use google to search for lists of RGB codes for different white hues.
What is RGB LED lighting?
RGB LED means red, blue and green LEDs. RGB LED products combine these three colors to produce over 16 million hues of light. Note that not all colors are possible. Some colors are “outside” the triangle formed by the RGB LEDs. Also, pigment colors like brown are difficult, or impossible, to achieve.
How do they look during the day?
Trimlight’s patented channel system is designed to match the color of the roofline, blending in seamlessly to hide the wires from view. They lock the lights securely in place and they are hardly noticeable during the day.
How is the channel less visible during the day?
The channel is an aluminum casing designed to hide the wires. It is available in over 80 colors to allow for a fascia color match or complimentary trim color. From the road, it appears as if the home has two step fascia - a look some buyer's pay extra money to acquire.
Are they HOA approved?
Trimlight typically needs prior approval from HOAs. We have found Trimlight is widely accepted by most HOAs once a meeting has been established with committee leaders to show how the Trimlight system works; that it is hidden during the day, programmable for specific holidays and there are assurances that any repairs or maintenance issues will be resolved in a timely manner. Please reach out if you would like assistance meeting with your HOA regarding Trimlight products.
Where does the controller box go?
Typically the Trimlight control box is mounted on an interior wall inside a garage or under a carport. The Trimlight system simply plugs into a regular outlet.
How much does Trimlight cost?
Trimlight is very cost effective considering the system comes with a lifetime product warranty and will last for decades. Trimlight pricing will vary based on the products desired, the material length necessary, and complexity of the install. Reach out to request a quote today!
How much electricity do Trimlight diodes use?
Trimlight uses exclusive LED technology which is extremely energy efficient. Each diode uses .6 watts of power which means most home Trimlight systems use less energy than 1-2 light bulbs. Trimlight uses 1/10 the energy of incandescent lights and lasts 10 times longer. If there are any concerns, please request a wattage estimation calculation when your property is quoted.
Do Trimlight diodes fade in the sun?
Typically, LED diodes with lenses can become faded or damaged due to constant sun exposure over time. However, Trimlight’s residential lighting has no lens or covering, just the direct LED shows out of the channel, which means Trimlight LEDs will not fade, get cloudy or become discolored over time like many other exterior LEDs. Furthermore, Trimlight residential LEDs face down and below the channel which further protects them from constant sun exposure.
Can I turn Trimlight on/off when away from home?
With Trimlight’s user friendly Edge app, you can program your lights wherever you have service. The calendar allows you to set up any lighting schedule you want so you don’t have to worry about it while you are away on business or vacation, but if you need to access your system remotely no problem! This feature is also available for commercial applications.